Shipping policy

We aim to get ordered placed before 13:00 Monday to Friday dispatched on the same working day. If this is not possible, they'll be dispatched on the next working day.
Orders placed outside our Monday to Friday office hours will be dispatched on the next working day.

Once your order has been dispatched, you will receive an email informing you that your order is on its way.

How long will it take to get my order?

Below is a rough guide of how long orders can take to get to you once they've been dispatched.

Service / Destination Estimated Delivery Time
UK 1st Class 2-3 Business Days
UK 2nd Class 3-7 Business Days
UK DPD Next Business Day
Western Europe Standard Mail/Tracked Mail: 7-21 Business Days
DHL: 2-3 Business days
- Germany, Spain,
Portugal, Italy
Standard Mail/Tracked Mail: 14-28 Business days
DHL: 2-3 Business days
Eastern Europe Standard Mail/Tracked Mail: 21-28 Business days
DHL: 2-3 Business days
USA / Canada Standard Mail/Tracked Mail: 10-21 Business days
DHL: 3-5 Business days
Australia Standard Mail/Tracked Mail: 21-28 days
DHL: 3-7 Business days
Rest of the world Standard Mail/Tracked Mail: 21 days - 6 weeks
DHL: 7-14 Business days

Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.

If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.

You can find information on Royal Mail's international delivery partners here: https://www.royalmail.com/personal/track-your-item/international-tracked-signed/delivery-partners

These delivery estimates do not apply to pre-orders until they have been dispatched.

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